Spaly Spa & Resort Chatbot
About Client
Our client is a prestigious group renowned for owning and managing a collection of heritage properties across India
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Business Challenges
To enhance guest interactions, optimize service efficiency, and boost overall guest satisfaction, the heritage property group faced several critical challenges:
- Information Accessibility: Guests struggled to easily access information about hotel services and nearby attractions.
- Iterative Communication: Addressing guest inquiries often required multiple calls to different departments, leading to delays and frustration.
Guest Satisfaction: Inefficiencies in service delivery negatively impacted guest satisfaction and loyalty.
Venture7 Solutions/Engagement Model
A chatbot was developed to address these challenges by:
- Providing a centralized platform for guests to access information about hotel services, amenities, and nearby attractions.
- Enabling guests to book spa appointments and transportation services directly through the chatbot.
- Offering real-time availability and booking confirmation.
- Facilitating internal communication between guests and hotel staff.
Tools & Technology used
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Node js -
React.js -
HTML -
Google DialogFlow -
SQL Server
Key Benefits/ Value Delivered
Following are the key benefits of Venture7 Solution:
- Enhanced Guest Experience: Improved guest satisfaction through 24/7 availability, personalized recommendations, and efficient service delivery.
- Operational Efficiency: Reduced workload for hotel staff by automating routine inquiries and bookings.
- Increased Revenue: Upselling opportunities through targeted recommendations and personalized offers.
- Data-Driven Insights: Collected guest data to inform business decisions and improve services.
